{"id":38208,"date":"2026-05-22T12:51:12","date_gmt":"2026-05-22T10:51:12","guid":{"rendered":"https:\/\/www.broeker-partner.de\/case\/case-3\/"},"modified":"2026-05-22T13:22:59","modified_gmt":"2026-05-22T11:22:59","slug":"case-3","status":"publish","type":"case","link":"https:\/\/www.broeker-partner.de\/en\/case\/case-3\/","title":{"rendered":"Real Estate Management"},"content":{"rendered":"

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Case 3<\/h2>\n

CREATING TRANSPARENT AND EFFECTIVE REAL ESTATE MANAGEMENT<\/h1>\n

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MORE ROOM FOR COLLABORATION<\/h2>\n

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Sector: Real estate, appr. 250 employees, division: Management level<\/p>\n

Project duration: 1 year, consulting service: Organizational Development, 1 consultant<\/p>\n

[\/vc_column_text][vc_separator type=”transparent” thickness=”45″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” el_class=”equal-height d-md-flex” css=”.vc_custom_1526995305886{margin-top: -4% !important;}”][vc_column css=”.vc_custom_1531388237476{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-md-6 vc_col-xs-12″][vc_single_image image=”37501″ img_size=”large” qode_css_animation=””][\/vc_column][vc_column css=”.vc_custom_1538138096997{padding-top: 0px !important;background-color: #f5f5f5 !important;}” offset=”vc_col-md-6 vc_col-xs-12″][vc_tabs style=”vertical_left”][vc_tab title=”PURPOSE” tab_id=”613c9e66-3246-8″][vc_column_text]In the area of conflict between politics and the real estate industry, a municipal real estate company has been successful for 80 years. The portfolio and the complexity of the organization have grown considerably in recent years, partly due to a merger with two other companies.<\/p>\n

Transparency about processes and responsibilities is urgently needed for the smooth running of the operational business.[\/vc_column_text][\/vc_tab][vc_tab title=”SERVICE” tab_id=”3616ffa5-6ad1-7″][vc_column_text]To record and illustrate the core processes, Br\u00f6ker + Partner moderates workshops with participating managers and employees. Process flows, tasks and responsibilities are visualized in flowcharts and a RACI matrix.<\/p>\n

In order to support transparency about the interfaces and a uniform view, Br\u00f6ker + Partner moderates interdepartmental interface workshops based on the developed processes.[\/vc_column_text][\/vc_tab][vc_tab title=”RESULTS” tab_id=”1524581970516-2-7″][vc_column_text]The core processes are described and used by employees as a guide to their own actions and cooperation with neighbouring departments.<\/p>\n

A RACI matrix with all the tasks and responsibilities of the organization is used to create appropriate functional descriptions and creates transparency in critical certification processes. The silo thinking of the merged companies has decreased significantly.[\/vc_column_text][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column]

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START: AS IS<\/h5>\n

No transparency in overarching responsibilities. High friction losses due to unclear processes. Insufficient communication across departmental boundaries.<\/p>\n <\/div>\n <\/div>\n<\/div>

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GOAL: TO BE<\/h5>\n

Recording and presentation of the core processes, responsibilities and interfaces of all departments.<\/p>\n <\/div>\n <\/div>\n<\/div>

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IMPLEMENTATION<\/h5>\n

Process visualization and interface definition workshops with managers and employees. Visualization of the results in flowcharts and a RACI matrix.<\/p>\n <\/div>\n <\/div>\n<\/div>

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EVALUATION \/ RESULTS<\/h5>\n

The operational business is controlled by clearly described processes. Friction losses at the divisional interfaces are significantly reduced.<\/p>\n <\/div>\n <\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_image=”36749″ z_index=””][vc_column offset=”vc_col-md-offset-3 vc_col-md-6″][vc_separator type=”transparent” thickness=”50″][vc_column_text]<\/p>\n

LESSONS LEARNED<\/span><\/h2>\n

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A decisive success factor was the cross-divisional composition of the workshop groups. The joint development of the most important core processes led to an intensive examination of the most important challenges early on in the project. Questions that needed to be clarified and critical interfaces were quickly uncovered and defined by the responsible teams themselves. This high level of commitment of the employees and the consistent use of the process flow diagrams in daily business contributed significantly to the success of the project.<\/p>\n

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Making real estate management transparent and effective<\/p>\n","protected":false},"featured_media":37548,"menu_order":0,"template":"","class_list":["post-38208","case","type-case","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/case\/38208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/types\/case"}],"version-history":[{"count":0,"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/case\/38208\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/media\/37548"}],"wp:attachment":[{"href":"https:\/\/www.broeker-partner.de\/en\/wp-json\/wp\/v2\/media?parent=38208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}